Sygora LLC — Service Agreement

Residential & Short-Term Rental Cleaning

Residential Recurring | Deep Clean | Move-Out / Move-In | STR Turnover

Service area: San Francisco · Oakland · Berkeley

Version 1.2 (Website Edition) | Effective: July 21, 2026

This Service Agreement is the parent contract into which the Sygora LLC Cancellation Policy, published at sygora.com/cancellation-policy, is incorporated by reference. Both documents share defined terms and should be read together.

1. DEFINITIONS

“Customer” means the party booking cleaning services from Sygora LLC, identified in the booking record.

“Sygora” means Sygora LLC, a California limited liability company (“Sygora”, “we”, “us”).

“Scheduled Service” means a cleaning appointment confirmed in writing between Customer and Sygora.

“Standard Clean” means the Essential-tier scope defined in Section 2, performed in Maintained condition unless a higher condition is selected and priced.

“Cancellation Policy” means the Sygora LLC Cancellation Policy published at sygora.com/cancellation-policy and incorporated into this Agreement by reference (Section 12).

“Card on File” means a payment method authorized by Customer at booking and stored with Sygora’s payment processor, used solely as set out in this Agreement and the Cancellation Policy.

“Pricing Model” means the Sygora pricing schedule (tiers, multipliers, and add-on catalog) in effect at the time of booking, as displayed during the booking flow. The booking record fixes the price for each Scheduled Service.

“Opt-In Area” means any area identified in Section 5 that Sygora enters and services only upon Customer’s explicit written sign-off at booking.

2. SCOPE OF SERVICES — STANDARD INCLUSIONS

A Standard Clean (Essential tier, Maintained condition) includes the following in each serviced area. “Reachable surfaces” means surfaces reachable from the floor or from a two-step stool; surfaces above that height are excluded from the Standard Clean.

Kitchen

• Countertops, backsplash, and sink cleaned and wiped

• Exterior surfaces of all appliances (refrigerator, oven, dishwasher, microwave)

• Stovetop and range exterior

• Exterior cabinet and drawer faces wiped

• Floors swept and mopped; trash removed

Bathrooms

• Toilet cleaned and sanitized (bowl, seat, exterior)

• Shower, tub, and surrounding tile

• Sink, vanity, counters, and mirror

• Floors cleaned; trash removed

All Rooms / General

• Dusting of reachable surfaces (per the two-step-stool standard above)

• Vacuuming of carpets and rugs in place

• Sweeping and mopping of hard floors

• Reachable surface wiping and general tidying of serviced rooms

• Trash and recycling collected to Customer’s designated bin

Bed-making and linen changes are not part of the Essential Standard Clean. They are included in the Complete and Signature tiers (Section 4.1) at no additional charge, and are available to Essential customers as the paid Laundry / Linens add-on (Section 4). At the Essential tier, beds will not be made or stripped unless that add-on is selected at booking.

3. STANDARD EXCLUSIONS AND ABSOLUTE EXCLUSIONS

3.1 Excluded from the Standard Clean — Available as Paid Add-Ons

The following are not part of the Essential Standard Clean but may be purchased as add-ons or included in higher tiers (Section 4):

• Interior windows, blinds, light fixtures, and appliance fronts beyond exterior wipe (Complete tier or add-on)

• Inside oven, inside refrigerator, inside cabinets

• Baseboards, walls, balcony / patio

• Dishes, laundry, linen changes, pre-clean organizing, decluttering

• Carpet, upholstery, and rug deep cleaning (add-on or separate booking flow)

• Garage and basement (dedicated service unit)

3.2 Absolute Exclusions — Never Performed

For health, safety, and liability reasons, Sygora does not perform the following under any circumstances or at any price. These are not upsells and are not subject to the Heavy / Restoration condition tier:

• Biohazard cleanup — blood, bodily fluids, sewage, or other infectious material

• Pet waste and litter — feces, urine cleanup, litter box servicing

• Mold remediation

• Pest or insect infestation cleanup

• Exterior windows above ground-floor reach; any work requiring a ladder beyond a two-step stool

• Hoarding-level conditions and moving of heavy furniture or appliances

4. TIERS, ADD-ON SERVICES, AND PRICING

All prices are those displayed in the Pricing Model during the booking flow at the time of booking and may change at Sygora’s periodic review. The booking record fixes the price for each Scheduled Service.

4.1 Service Tiers

4.2 Separate Service Types

Standard House Cleaning carries a $179 booking minimum.

4.3 Add-On Catalog

Add-ons are flat-priced items charged at the price listed in the Pricing Model at booking. Add-on prices are not subject to recurring-service discounts. The current catalog includes:

• Kitchen & appliances: inside oven, inside refrigerator, appliance pack (oven + fridge), inside cabinets, dishes

• Surfaces & detail: interior windows, baseboards, walls, balcony / patio, disinfect & sanitize

• Household services: laundry & linens, linen swap (STR), pre-clean organizing, decluttering (per hour)

• Floors & furnishings: carpet cleaning (per room), rug cleaning (small / medium / large; a multi-rug discount may apply when two or more rugs are selected in one visit), upholstery steam cleaning (loveseat, three-seat sofa, sectional, sofa + loveseat bundle)

• Scheduling & preferences: eco / green products

• Dedicated service unit: garage / basement

4.4 Signature Included Add-Ons

The Signature tier includes any two eligible add-ons at no charge, as marked eligible in the booking flow. The following are not eligible for the included Signature slots and are always charged at their listed price: garage / basement, carpet cleaning, rug cleaning, all upholstery steam-cleaning items, and per-hour decluttering.

4.5 Bathrooms, Pets, and Property Inputs

Bathrooms. Base pricing includes a set number of bathrooms according to bedroom count, as shown at booking. Additional full or half bathrooms beyond the included count adjust the price per the Pricing Model.

Pet surcharge. A flat surcharge applies to House Cleaning and Deep Cleaning services when a pet is present in the home, as shown at booking. The surcharge covers additional dander and hair workload; it is not an add-on and does not include pet-waste handling (Section 3.2).

Accuracy of inputs. Quoted prices rely on the property details Customer provides at booking (bedrooms, bathrooms, square footage, condition, pets). Sygora may adjust the quote or reschedule if the property materially differs from the booking inputs.

5. OPT-IN AREAS — EXPLICIT SIGN-OFF REQUIRED

The following areas are serviced only when Customer explicitly selects them via the dedicated checkbox at booking. If not affirmatively checked, these areas are skipped and are not part of the Scheduled Service. Rooms not marked for service will not be entered.

• Home offices containing visible documents, electronics, or work materials

• Nurseries and baby rooms

• Pet sleeping, crate, or enclosure areas

• Rooms where firearms, cash, jewelry, or other valuables are visible

• Any locked room (Sygora does not unlock or force entry to any space)

Default rule: not checked = not serviced. Sygora records the Customer’s Opt-In selections in the booking record.

6. PROPERTY SIZE AND CONDITION PRICING

Pricing for all property sizes served, including properties over 3,000 square feet, is computed through the published square-footage multipliers in the Pricing Model and displayed at booking.

Heavy / Restoration condition. Properties in Heavy / Restoration condition (six or more months since the last professional clean, or never professionally cleaned) are priced automatically through the published condition multipliers in the Pricing Model. Sygora may review Heavy / Restoration bookings before final confirmation and may request photographs or a brief walkthrough. Where the property’s actual condition materially differs from the booking inputs, Section 4.5 (Accuracy of inputs) applies. Hoarding-level conditions are excluded entirely under Section 3.2.

7. SERVICE PERSONNEL

Services are performed by your dedicated Sygora cleaner. Quoted hours reflect the assigned cleaner’s time, and team size does not affect the scope of work covered — only the duration of the visit. Customer should not expect a multi-person crew unless Sygora expressly states otherwise in writing for a specific booking.

8. CLIENT OBLIGATIONS AND ACCESS

To enable service to proceed safely and effectively, Customer agrees to provide, at the time of each Scheduled Service:

• Running water and functioning electricity at the service location

• Reasonable access to the property and the areas to be cleaned (keys, codes, or an on-site person as arranged)

• Pets secured away from work areas for the duration of the visit

• Valuables, cash, jewelry, and irreplaceable items stored and secured by Customer prior to the visit

• A safe working environment free of hazards, threats, harassment, or unsafe conditions

If these conditions are not met and service cannot reasonably proceed, the visit may be treated as a no-access event under the Cancellation Policy. Sygora reserves the right to stop or decline service where conditions are unsafe; in such cases the same-day fee under the Cancellation Policy may apply.

9. PAYMENT TERMS (DEPOSIT AND BALANCE)

Service charges are billed on a deposit-plus-balance basis, separate from the Card on File maintained for Cancellation Policy fees:

• A deposit, in the amount shown at booking, is collected at the time of booking to confirm the Scheduled Service.

• The remaining balance is due upon completion of the service, on the same day.

• Customer may pay the service balance by the method elected at booking. Regardless of the service-payment method, Customer authorizes and maintains a Card on File for fees triggered by the Cancellation Policy.

• Deposit handling on cancellation is governed by the Cancellation Policy: the deposit is fully refundable until the cancellation window expires, after which it is applied against any cancellation fee as liquidated damages, with any excess refunded and any deficiency charged to the Card on File.

10. SATISFACTION AND RE-CLEAN REMEDY

If Customer is not satisfied with a completed Standard Clean, Sygora’s sole remedy is a re-clean of the affected areas, scheduled into the next available service slot. Customer must notify Sygora within twenty-four (24) hours of service completion, identifying the specific areas of concern.

• The re-clean is performed at no additional charge for the originally scoped areas.

• The re-clean is scheduled into available capacity; Sygora does not guarantee a specific re-clean date or same-day return.

• No cash refunds are offered. The re-clean is the exclusive satisfaction remedy.

• This remedy applies to scope-of-work quality only, and does not extend to areas excluded under Section 3 or Opt-In Areas not selected under Section 5.

11. DAMAGE, BREAKAGE, AND LOSS

Sygora takes reasonable care of Customer’s property. In the event Customer believes Sygora caused damage, breakage, or loss during a Scheduled Service:

• Customer must notify Sygora in writing within twenty-four (24) hours of service completion, with a description and, where possible, photographs of the affected item.

• Sygora will review each report individually and on its merits. Resolution is determined by Sygora on a case-by-case basis and may include repair, replacement, credit, or a referral to Sygora’s insurer, depending on the circumstances.

• Notification under this Section is not an admission of liability by Sygora.

• Sygora is not responsible for damage to items that were not secured as required under Section 8, for pre-existing damage, for normal wear, or for items of unusual value not disclosed and stored by Customer.

12. CANCELLATION, RESCHEDULE, AND NO-SHOW (INCORPORATED)

The Sygora LLC Cancellation Policy, published at sygora.com/cancellation-policy, is incorporated into this Agreement by reference and forms part of it. By booking a Scheduled Service, Customer acknowledges having read and understood the Cancellation Policy and agrees to its terms, including its liquidated-damages fee schedule, its Card on File authorization, and its recurring and multi-pack discount-conditionality (clawback) provisions. The Cancellation Policy version in effect at the time of booking governs that booking.

In the event of any conflict between this Agreement and the Cancellation Policy as to cancellation, reschedule, no-show, deposit treatment, or Card on File matters, the Cancellation Policy controls.

13. LIABILITY, INDEMNITY, AND INSURANCE

Sygora maintains general liability insurance appropriate to a residential cleaning business. Except as provided in Section 11 (Damage) and as required by applicable law, Sygora’s aggregate liability arising out of or relating to a Scheduled Service shall not exceed the amount paid by Customer for that Scheduled Service. Sygora shall not be liable for indirect, incidental, or consequential damages.

14. TERM, RENEWAL, AND TERMINATION

• This Agreement applies to each Scheduled Service booked by Customer and continues for the duration of the service relationship.

• Recurring service continues at the agreed cadence until terminated by Customer in writing through any channel designated in the Cancellation Policy. The cancellation mechanism is at least as accessible as the signup mechanism.

• Termination of recurring service is subject to the discount-conditionality (three-visit minimum) terms in the Cancellation Policy.

• Sygora may terminate the service relationship in accordance with the Cancellation Policy’s termination procedures, including for unsafe conditions, non-payment, or abusive conduct.

15. GOVERNING LAW, VENUE, SEVERABILITY, INTEGRATION

This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising under this Agreement shall be brought in the state or federal courts located in San Francisco County, California.

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. This Agreement, together with the Cancellation Policy and the booking confirmation, constitutes the entire agreement between the parties with respect to its subject matter.

16. ACKNOWLEDGMENT AND ACCEPTANCE

BY BOOKING A SCHEDULED SERVICE — WHETHER THROUGH THE SYGORA WEBSITE OR BY CONFIRMED PHONE BOOKING — CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ AND UNDERSTOOD THIS SERVICE AGREEMENT AND THE INCORPORATED CANCELLATION POLICY, AND AGREES TO BE BOUND BY THEIR TERMS — INCLUDING THE SCOPE AND EXCLUSIONS (SECTIONS 2–5), PAYMENT TERMS (SECTION 9), THE RE-CLEAN REMEDY (SECTION 10), AND THE CANCELLATION AND CARD-ON-FILE TERMS INCORPORATED IN SECTION 12.

Sygora LLC · San Francisco, California · sygora.com · contact@sygora.com · 415-573-3588