Special offer
Oven & Fridge both at $95

- standalone - no house cleaning required-

Questions

Frequently asked questions about Sygora in San Francisco and the East Bay

Answers to what people ask before letting someone into their home: booking, what’s included, cost, and what happens if something isn’t right. Not here? Call or text 415-573-3588, or email [email protected].

Takes about two minutes.

The same dedicated cleaner each visit

Sygora supplies all products and equipment

House cleaning from $179

01 / Booking

Booking and scheduling

Fill in the quote form with your home size, condition, tier and any extras, then pick a time. The times you see are open. Your date and time are held for about 30 minutes while you pay the deposit through Stripe; nothing is reserved until it lands. Then you get a confirmation email with your date, arrival window and locked price. If the hold expires, nothing is charged.

Three cases don’t book instantly. Heavy or restoration condition is priced automatically, then reviewed before we confirm; nothing is charged or held, and we call you to schedule. Jobs over three days, or ones the form can’t price, get a custom quote, again with nothing charged or held. ZIPs outside our six cities can’t be booked, though you can ask to hear if that changes. Get your price; it takes about two minutes.

Book as far ahead or as close in as the calendar shows open. Popular slots go first, so put a firm date in early, such as a move-out walkthrough. We don’t offer same-day or rush service.

Past about nine hours, a job is split across two days in a row, and you see both dates before you pay. Jobs over three days become a custom quote.

Your confirmation gives you an arrival window. If we’re going to miss it, we’ll tell you as soon as we know.

We don’t cancel bookings except for illness, vehicle failure or a genuine emergency. If it happens, you’re compensated in writing. That means money off the rescheduled clean; for move-outs and Airbnb turnovers, a credit toward a replacement cleaner if we can’t meet your deadline. The full schedule is in Section E of our cancellation policy.

No. Tell us at booking how we get in: a key, a lockbox, a door code or building staff. Access codes are used only for your service, and we’ll delete yours on request.

Some rooms we skip unless you check them at booking. They are home offices with documents or electronics out, nurseries, pet sleeping and crate areas, rooms with valuables in view, and anything locked. Check them if you want them cleaned.

02 / Scope

What a clean includes

The standard clean is our Essential tier at maintained condition:

  • Kitchen: counters, backsplash and sink, appliance exteriors, stovetop and range exterior, cabinet and drawer faces, floors swept and mopped, trash out.
  • Bathrooms: toilet cleaned and sanitized (bowl, seat and exterior), shower, tub and surrounding tile, sink, vanity, counters, mirror, floors and trash.
  • Every room: dusting reachable surfaces, vacuuming carpets and rugs in place, sweeping and mopping hard floors, tidying, and trash and recycling to your bin.

“Reachable” means from the floor or a two-step stool; no ladder work. Not included: bed-making and linen changes, inside appliances, interior windows and baseboards. Those come with a higher tier or as paid extras. See what a house cleaning covers.

Essential is the standard clean above, complete in itself, without bed-making or linen changes.

Complete adds interior windows, appliance fronts, exterior cabinet detailing, light fixtures, blinds, inside the microwave, and bed-making with fresh linens. Signature adds specialty detailing, range hood degreasing, two eligible add-ons at no charge, priority scheduling, and a walkthrough with your cleaner before work starts.

Haven’t had a professional clean in a while? A deep cleaning reset may suit you better than a tier upgrade.

Yes. Sygora supplies all products and equipment every visit. Eco/green products are a $35 add-on; select it at booking.

Yes, you pick them at booking. Around the home: inside oven and fridge, interior windows, baseboards, inside cabinets, walls, balcony or patio. Chores: disinfecting, dishes, laundry and linens, pre-clean organizing, and decluttering by the hour. Also eco/green products, garage or basement, carpet by the room, rug cleaning and upholstery steam cleaning. Each add-on has a $30 minimum.

Each one shows its price as you build your quote, or see full pricing. Nothing is added that you didn’t check.

03 / Money

Pricing, deposits and cancellations

Starts at
$179

One-bedroom, Essential tier, maintained condition. The same in every city we serve.

House cleaning starts at $179: a one-bedroom, Essential tier, maintained condition, no plan needed, the same in every city we serve. Your price then reflects bedrooms and bathrooms, condition, tier, add-ons, and pets (a $35 surcharge on house and deep cleaning). Every line shows in your quote before you pay.

Other starting points: deep cleaning from $326 in San Francisco and $293 in Oakland and Berkeley; move-out and move-in from $299. Weekly, bi-weekly and monthly recurring plans cost less per visit. Plan rates need at least three completed visits, or the discount is rebilled. Plans include two free skips per six months, and a pause over 60 days ends the plan.

These are starting figures. The quote form gives your actual number in about two minutes.

The deposit is 25% of your total, $50 minimum, taken at checkout through Stripe; your card number never touches our systems. The rest is due the same day the clean is done, by the method you prefer.

The card on file is kept only for fees and rebills under the cancellation policy, never for the clean itself.

Cancel more than 4 days before your clean and your deposit is refunded in full; with less notice, it’s applied toward the cancellation fee. The cancellation policy sets out exactly how.

A first residential cancellation with written notice is waived. That doesn’t cover no-shows or short-term-rental hosts.

04 / Trust

Trust, remedies and Airbnb turnovers

Tell us within 24 hours and we’ll re-clean the affected areas free. A call or text does it.

Your dedicated cleaner comes back each visit. They learn your home, so fixes rarely need repeating. We’re insured and bonded, with general liability insurance appropriate to a residential cleaning business. If something is damaged, tell us in writing within 24 hours and we’ll look at it case by case. Call or text 415-573-3588, or get in touch here.

Turnovers are sold per turnover in packs: one-off, 4-pack, 5-pack or 6-pack (no 2- or 3-packs). A 6-pack runs $149 per turnover in San Francisco and $134 in Oakland and Berkeley; a one-off is $179 in San Francisco and $161 in Oakland and Berkeley. A linen swap is included every time.

Packs run 4, 5 or 6 months to match their size, with one 90-day extension on request at our discretion. Cancel a pack early or let it expire, and the turnovers you used are rebilled at the next-lower pack rate. The deposit covers one turnover, not the whole pack, and the first-cancellation waiver doesn’t apply to hosts. Full details are on the Airbnb turnover cleaning page.

Call or text 415-573-3588

Still deciding?

The quote takes about two minutes, shows every line before you pay, and holds nothing against you if you close the tab.