Sygora LLC — Terms of Service
Website & Online Booking Terms
Applies to sygora.com, the Sygora online booking flow, and all direct bookings
Service area: San Francisco · Oakland · Berkeley
Version 1.0 (Website Edition) | Effective: July 21, 2026
These Terms of Service govern your use of the Sygora website and booking tools. The cleaning services themselves are governed by the Sygora LLC Service Agreement, published at sygora.com/service-agreement, and the Sygora LLC Cancellation Policy, published at sygora.com/cancellation-policy, both of which are incorporated into these Terms by reference. All three documents share defined terms and should be read together.
1. WHO WE ARE AND ACCEPTANCE OF THESE TERMS
"Sygora" ("we", "us") means Sygora LLC, a California limited liability company providing residential and short-term rental cleaning services in San Francisco, Oakland, and Berkeley.
"Site" means the website at sygora.com, including the online quote and booking tools embedded in it.
"You" means any person accessing the Site or booking services from Sygora.
By accessing the Site, requesting a quote, or booking a service — whether through the Site or by confirmed phone booking — you agree to these Terms. If you do not agree, do not use the Site or book services.
2. RELATIONSHIP TO THE SERVICE AGREEMENT AND CANCELLATION POLICY
These Terms govern use of the Site and the booking process. The performance of cleaning services — scope, inclusions, exclusions, tiers, payment of service charges, the re-clean remedy, damage claims, and liability for services — is governed by the Service Agreement. Cancellations, reschedules, no-shows, deposit treatment, and Card on File charges are governed by the Cancellation Policy.
In the event of any conflict: the Cancellation Policy controls as to cancellation, reschedule, no-show, deposit, and Card on File matters; the Service Agreement controls as to the performance of services; these Terms control as to use of the Site.
3. ELIGIBILITY
You must be at least eighteen (18) years old and able to form a binding contract to book services. By booking, you represent that you meet these requirements and that you are authorized to arrange cleaning services at the service address you provide (as owner, tenant, host, or authorized agent).
4. QUOTES, AVAILABILITY, AND HOW BOOKING WORKS
Instant quotes. Quotes displayed in the booking flow are computed from the property details you provide (service type, bedrooms, bathrooms, square footage, condition, pets, selected add-ons) using the Pricing Model in effect at the time of booking. The booking record fixes the price for each Scheduled Service.
Accuracy of inputs. Quotes rely on the accuracy of your inputs. Sygora may adjust the quote or reschedule if the property materially differs from the booking inputs, as set out in the Service Agreement.
Availability. Appointment openings shown in the booking flow are offered in real time and are not reserved until your booking is confirmed. An opening may be taken by another customer before you complete checkout.
Payment hold window. When you submit a booking, the selected opening is held while you complete the deposit payment. If payment is not completed within approximately thirty (30) minutes, the hold expires, the pending booking is cancelled automatically, and the opening is released. No fee applies to an expired hold.
Quotes under review. Certain bookings (for example, Heavy / Restoration condition cleans) are submitted for price confirmation without a scheduled date or time. These are requests, not Scheduled Services: no calendar slot is held and no deposit is charged until a date and time are confirmed with you in writing.
Confirmation. A booking becomes a Scheduled Service only upon written confirmation from Sygora (on the Site, by email, or by text). Sygora may decline or cancel a booking that is outside the service area, requires a custom quote, involves excluded work, or appears fraudulent.
5. PAYMENTS AND CARD ON FILE
Deposits and card payments are processed by Stripe, Sygora's third-party payment processor. Sygora does not store your full card number on its own systems.
A deposit, in the amount shown at booking, is collected at checkout to confirm the Scheduled Service. The remaining balance is due upon completion of service, as set out in the Service Agreement.
By booking, you authorize a Card on File with Sygora's payment processor. The Card on File may be charged only for fees triggered by the Cancellation Policy: cancellation fees, no-show fees, reschedule fees, and any retroactive repricing (clawback) under the recurring or multi-pack commitment terms. Service charges are billed separately by the method you select.
Deposit refundability and application against fees are governed by the Cancellation Policy.
6. CLICKWRAP ACCEPTANCE
For website bookings, you accept the Cancellation Policy and authorize the Card on File by ticking the policy checkbox at checkout. Sygora records the policy version and the timestamp of your acceptance in the booking record. The version of each document in effect at the time of booking governs that booking.
7. COMMUNICATIONS AND TEXT MESSAGES
By booking, you consent to receive transactional communications from Sygora about your bookings — confirmations, reminders, reschedule and cancellation notices, payment receipts, and service follow-ups — by email and text message at the contact details you provide.
Message and data rates may apply to text messages. You may opt out of text messages by replying STOP; doing so may limit Sygora's ability to send booking reminders and confirmations, and does not by itself cancel any Scheduled Service.
Notice of cancellation or reschedule is valid only through the channels designated in the Cancellation Policy.
8. THIRD-PARTY BOOKING PLATFORMS
Sygora also accepts bookings through third-party platforms (for example, Thumbtack, Airbnb, and Angi). Bookings placed on those platforms are additionally subject to the platform's own terms and payment processes. The Sygora Service Agreement and Cancellation Policy apply to all services performed by Sygora regardless of booking channel, except where a platform's rules mandatorily override them for platform-placed bookings.
9. ACCEPTABLE USE OF THE SITE
You agree not to:
Submit false, misleading, or fraudulent booking or quote information, or book on behalf of a property you are not authorized to arrange services for
Scrape, harvest, or systematically extract pricing, availability, or other data from the Site or its booking endpoints
Interfere with, probe, overload, or disrupt the Site, the booking tools, or their supporting infrastructure, or attempt to bypass any access or rate controls
Use the Site to transmit malware or unlawful content, or to infringe the rights of others
Place bookings for the purpose of blocking availability without intent to receive service
Sygora may suspend or block access to the Site and decline bookings for violations of this Section.
10. INTELLECTUAL PROPERTY
The Site and its contents — including the Sygora name and logo, text, graphics, page designs, the booking flow, and the Pricing Model presentation — are owned by Sygora LLC or its licensors and are protected by applicable intellectual-property laws. You are granted a limited, revocable, non-exclusive license to use the Site for its intended purpose: obtaining quotes and booking services. No other rights are granted.
11. PRIVACY AND DATA
Sygora collects the information you provide during the booking flow (name, email, phone, service address, property details, access notes) and uses it to price, confirm, schedule, and perform services, to process payments through its payment processor, and to send the communications described in Section 7. Sygora does not sell your personal information. California residents may have additional rights under applicable California privacy law; to exercise them, contact contact@sygora.com.
12. DISCLAIMERS (SITE)
The Site and booking tools are provided "as is" and "as available." Sygora does not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that displayed availability will remain open until checkout is completed. Nothing in this Section limits the service warranties and remedies expressly set out in the Service Agreement (including the re-clean remedy), and nothing in these Terms excludes rights that cannot be excluded under applicable law.
13. LIMITATION OF LIABILITY (SITE)
To the maximum extent permitted by law, Sygora's aggregate liability arising out of or relating to use of the Site (as distinct from performance of a Scheduled Service, which is governed by the Service Agreement) shall not exceed one hundred dollars ($100) or the amount you paid to Sygora in the three (3) months preceding the claim, whichever is greater. Sygora shall not be liable for indirect, incidental, or consequential damages arising from use of the Site. Liability arising out of a Scheduled Service is governed by, and capped as set out in, Section 13 of the Service Agreement.
14. INDEMNIFICATION
You agree to indemnify and hold harmless Sygora LLC and its members, employees, and cleaners from claims, losses, and reasonable expenses arising out of your violation of these Terms, your fraudulent or unauthorized use of the Site, or your booking of services at a property you were not authorized to arrange services for.
15. CHANGES TO THESE TERMS
Sygora may update these Terms from time to time. The updated version will be posted at sygora.com/terms with a new version number and effective date. The version in effect at the time of booking governs that booking; continued use of the Site after an update constitutes acceptance of the updated Terms for future use and bookings.
16. GOVERNING LAW, VENUE, SEVERABILITY, INTEGRATION
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising under these Terms shall be brought in the state or federal courts located in San Francisco County, California.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms, together with the Service Agreement, the Cancellation Policy, and the booking confirmation, constitute the entire agreement between the parties with respect to use of the Site and the booking of services.
17. CONTACT
Questions about these Terms may be directed to contact@sygora.com or by text to 415-573-3588.
Sygora LLC · San Francisco, California · sygora.com · contact@sygora.com · 415-573-3588
